I note that the proprietor’s response includes these words:
Q. The customer is always right
Yeah, that’s true. Actually, nevermind. It’s bullshit.
This is a sentiment frequently voiced by small business owners who are about to become ex-owners of small businesses. Want to know why corporate megoliths like Starbucks and Walmart are crushing local small business? Because in the vast majority of cases, like this, small businesses suck and deserve it.